Can I return my purchase?

Unfortunately due to hygiene and ethical reasons, we do not allow the return of products after receiving the purchases. However, no exchange is allowed unless the wrong product is received, and please keep the Tax Invoice for exchanging the product. 

We seek your continuous understanding. You may contact our Ascenshoppe team for more details regarding the products before purchase.

If you received the wrong item, you can exchange within 7 days of receiving:

1. The seal is tampered with upon receiving
2. Products are not opened or used and in its original packaging
3. We have sent you the wrong product from the invoice
4. Damaged due to shipping

or

You may not exchange your purchase if:

1. Purchasing the wrong product
2. Allergies to the product
3. Do not like the flavor or packaging
4. You may contact our Ascenshoppe team for more details regarding the products before purchase.